✅ 3. Warranty Policy
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All products sold by Storam are brand-new and covered by the original manufacturer warranty. Storam does not modify, extend, or reduce this warranty.
1. Manufacturer Warranty Coverage
Warranty terms vary depending on the brand and product:
RAM
Most RAM modules come with lifetime or 5–10 years manufacturer warranty.
SSD
Most SSDs include 3–5 years warranty or a TBW (Terabytes Written) limit.
HDD
Mechanical hard drives typically have 1–3 years warranty.
2. What Is Covered
- Manufacturing defects
- Chip or controller failure
- Premature component failure
- Read/write errors caused by hardware faults
- Firmware issues
3. What Is Not Covered
- Physical damage
- Improper installation
- Overclocking or voltage modification
- Water damage
- Drops or shock damage
- Damage caused by power surges
- Missing serial numbers
4. How Warranty Claims Work
Warranty repairs and replacements are handled directly by the manufacturer.
Storam’s role:
- Provide guidance on how to contact manufacturer support
- Issue invoice copies and proof of purchase
- Help confirm product serial numbers
- Assist with claim documentation
We do not perform repairs or accept out-of-warranty items.
5. Warranty Claim Process
- Contact us at: support@storam.tech
- Provide:
- Order number
- Serial number
- Photos/videos of issue
- Description of the fault
- We guide you through the manufacturer’s return / RMA steps
Manufacturer response times vary from 1–4 weeks depending on brand.